Frequent questions


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Choose the section of architectural materials, furniture, kitchen or Home Decor and you will be able to see all the products that belong to the line.
Another way is, from the search engine, choose the product collection you want and when entering a specific product, you will be able to view its description and technical information, as well as the alternative of downloading and viewing the complete catalog of said collection.

1. After choosing the collection or product you need, you must fill in the product characteristics and quantity information sheet.
2. Select "Quote Now" to fill in the form with your personal contact information, as well as a section to describe your needs.
3. When you send it, ARQMAT receives your request and contacts you directly to continue with the quotation process and subsequently your purchase.

If you need more help, you can write to us through live chat, one of our architects will help you in the process.

By choosing an ARQMAT product, we guarantee a material tailored to your needs and style, with a wide range of finishes that fit the requirements of any space, as well as the security of choosing a 100% European product from high quality.

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Of course. In addition, when choosing the finishes, our architects who provide free advice can make a personalized presentation of the materials to be purchased to visualize your project graphically before delivering the products.

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You must request a quote to know how much your product will cost, since it varies depending on the material, quantity and finish of the product.

Only bank transfer is accepted as a payment method.

ARQMAT has a free Technical Advice Unit that is responsible for providing absolute follow-up to each of our clients, maintaining continuous communication that allows you to ensure that you make an excellent purchase and, above all, that the products meet your needs.

If you need more help or have any questions you can speak to an architect via live chat or contact us here

Of course, yes, all ARQMAT products have a factory guarantee that follows a controlled process through rigorous tests and quality controls, internationally certified according to the ISO 9001 standard so that you can make your purchase safely and with confidence.

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The average delivery time of the products ranges between 60 days, however, some variation may occur depending on the material and quantity of the same. This variability is notified with a continuous monitoring of the order by the project consultant of the area to which your product belongs and you.

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ARQMAT offers air, sea and land transportation options at the convenience of the country or destination. The shipping cost is included in the quotes, since it will depend on the amount of materials and the shipping method you choose. If you need more help or have any questions you can speak to an architect via live chat or contact us here.

To demand the guarantee, the presentation of the purchase invoice and delivery certificate issued by ARQMAT is required, as well as a detailed report of the defects, by email to or to the email of the assigned project consultant.

The guarantee will only be valid at the delivery address of the order and will lose its value if data on the invoice is altered, modified or replaced.

By contacting our Technical Unit, to assess whether or not you can cancel said order, since if it is in production it will not be possible to cancel it.

Contact Customer Service. If you need more help or have any questions you can speak to an architect via live chat or contact us here.


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